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11 Minute Trump Twitter Outage Prompts Company Investigation
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Old 11-03-2017
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Default 11 Minute Trump Twitter Outage Prompts Company Investigation






11 Minute Trump Twitter Outage Prompts
Company Investigation





Twitter employee removes Trump's account

Fox News - 6 Hours Ago

President's social media page removed for 11 minutes.

President Trump blamed his 11-minute Twitter account outage on Thursday on a "rogue employee."

"My Twitter account was taken down for 11 minutes by a rogue employee. I guess the word must finally be getting out-and having an impact," Trump tweeted early Friday morning.
Donald J. Trump ✔@realDonaldTrump
My Twitter account was taken down for 11 minutes by a rogue employee. I guess the word must finally be getting out-and having an impact.

6:51 AM - Nov 3, 2017
Twitter launched an internal investigation Thursday after a "customer support" employee, reportedly working his or her last day with the company, briefly deactivated the highly viewed account of the president.
Twitter Government ✔@TwitterGov
Earlier today @realdonaldtrump’s account was inadvertently deactivated due to human error by a Twitter employee. The account was down for 11 minutes, and has since been restored. We are continuing to investigate and are taking steps to prevent this from happening again.

8:05 PM - Nov 2, 2017
"We are conducting a full internal review," the company said in a statement about the approximately 11-minute outage.

It was unclear how a “customer support” worker had obtained clearance to deactivate such a high-profile account. The president has tweeted more than 36,000 times and has nearly 42 million Twitter followers.
Twitter Government ✔@TwitterGov
Through our investigation we have learned that this was done by a Twitter customer support employee who did this on the employee’s last day. We are conducting a full internal review. https://twitter.com/TwitterGov/statu...38960594178048

10:00 PM - Nov 2, 2017
When reports first surfaced about the outage, Twitter officials initially blamed “human error.”

Shortly before 7 p.m. Thursday, social media reports surfaced that Trump’s personal account, @realDonaldTrump, was unavailable, providing the error message that the user "does not exist." The account was restored by 7:03 p.m.

But about two hours later, the company said the deactivation "was done by a Twitter customer support employee who did this on the employee's last day."

The company has in the past suspended other accounts for violating its terms and conditions. The company has resisted calls from those opposed to the president to delete his account.

A spokesperson for the White House did not immediately respond to requests for comment.
Donald J. Trump ✔@realDonaldTrump
Great Tax Cut rollout today. The lobbyists are storming Capital Hill, but the Republicans will hold strong and do what is right for America!

8:05 PM - Nov 2, 2017
Trump did not immediately address the outage after his account was reactivated. Instead, he tweeted about the GOP tax plan.

"Great Tax Cut rollout today. The lobbyists are storming Capital [sic] Hill, but the Republicans will hold strong and do what is right for America!"

The Washington Post pointed out that Trump credited social media for its role in getting him elected.

He told Fox Business’ Maria Bartiromo that, “You have to keep people interested.”

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